NEW CLIENTS
Our Policies
- We are a shoes-free,smoke-free and scent-free environment. Feel free to bring your own clean indoor slippers for wearing during your visits. Please do not wear scented product when you come for appointments. Chemicals in scented products may cause some people to suffer from breathing problems, allergic reactions and headaches.
- All schedules are based on appointments; no walk-ins, please book in advance.
- Cancellation Policy: If you need to cancel an appointment, please give us 24 hours notice; unless the cancellation is due to emergency cause. The full cost of the appointment missed or minimum of $40 – $130 per treatment will be charged (depending on duration of session booked). This policy applies to everyone.
- Massage sessions cannot be extended if you are late; full cost of the appointment will be charged even if you are late. Please arrive earlier before your first appointment time to find the underground parking and fill out the intake forms/direct billing forms.
- All of our service providers are licensed female therapists/qualified practitioners; please do not request any extras of sexual nature which is outside the scope of our practice and prohibited by law.
- When providing deep tissue massage, the service providers may use fingers, knuckles, hands, elbows, forearms, fists, knees or feet to give you this type of massage. If you dislike any of these body parts being used, please make sure your service providers are awarded of it.
- Due to Covid-19, all providers and staffs are required to wear masks. No walk-ins or visitors are allowed; please attend your appointments alone. Clients must wear masks at all times; perform hand hygiene as soon as entering the clinic and before leaving the clinic. Also, all clients must answer Covid-19 screening questions prior to appointments.